The event, themed “Dive into Total Experience,” brought together Teleperformance executives, industry experts, and representatives from some of the world’s top brands for five days of high-level sessions on digital transformation and workplace advancement.
Hosted by internationally renowned awards host Scott Bloom, the Teleperformance Immersive Experience featured an impressive lineup of speakers, including IT and Business Process Association of the Philippines (IBPAP) President & Chief Executive Officer Jack Madrid, Author & Founder of Travelocity and Kayak.com Terry Jones, and Filipino Pride & International Boxing Legend Manny Pacquiao. The speakers shared their insights on the future of digital business services, strategic partnerships in the IT-BPM industry, and human ingenuity in AI-powered solutions.
“The Philippine IT-BPM industry stands as one of the top contributors to employment in the country. We have created 260,000 new jobs during the past few challenging years. The work of our 1.7 million employees is becoming more complex across various areas, reflecting their adaptability and skill development,” said IBPAP President & CEO Jack Madrid. “This growth demonstrates our commitment to learning and evolving. Without this continuous learning, we wouldn’t have grown to the 1.7 million-strong team we are today.”
Pacquiao also surprised the audience and congratulated the TP Philippines team for their recent achievements. “This remarkable event is not only about the inspiring journey of this respected company, but also about recognizing the remarkable individuals in this organization,” said Pacquiao. “Within the halls of Teleperformance, over 60,000 Filipinos shine brightly, showcasing their excellence to the world. They set the gold standard, proving that the Filipino spirit knows no bounds.”
“Teleperformance Philippines’ commitment to digital transformation in the workplace has been a game-changer,” said Teleperformance Philippines’ CEO Rahul Jolly. “As we continue to evolve, initiatives like our Cloud Campus have created opportunities for diverse talents across the Philippines. This revolutionary remote work solution supports persons with disabilities, stay-at-home parents, and employees who live far from the techno hubs.”
Chief People Officer Jeffrey Johnson also delivered his talk on brand identity, stating, “I firmly believe that the ‘why’ matters more than the ‘what.’ When your brand’s purpose is clear, you have a compass to show you what’s feasible, what’s engaging, and what’s impactful.”
Throughout the event, attendees had the opportunity to participate in panel discussions, networking socials, and interactive sessions focused on enhancing client and employee experience. TP Infinity CEO Sid Mukherjee also shared exciting news about Teleperformance’s global expansion. “TP now spans 500,000 people across 100 countries, with TP Infinity as its digital consulting arm,” Mukherjee announced. “Our focus: consulting, technology, data analytics, and digital marketing. We are aligning our employees’ skills with client needs amidst AI-driven transformations.”
In March, Teleperformance Philippines was named as one of the Philippines Best Workplaces™. The organization also celebrated its sixth Great Place to Work recertification and Philippines Best Workplaces™ in IT-BPM award in 2023.
