The firm is taking additional measures to provide efficient traffic management and promptly respond to road users’ needs by fielding all of its 16 patrol crew members, intensifying patrol visibility inside the 8.9-kilometer expressway.
An additional 44 security personnel are also positioned in key areas of the facility, including its pedestrian and bike lanes, to further enhance security.
CCLEX’s ERUF (Emergency Rescue Unit Foundation) unit stationed inside the expressway is also on high alert and ready to immediately respond to traffic accidents and medical emergencies. ERUF personnel are assigned 24/7.
On top of these, CCLEX’s toll plaza will see an increased number of toll associates, with 20
of them being fielded to provide assistance at the toll lanes.
To cater to motorists’ needs such as RFID installation, RFID reloading, and other RFID
queries or concerns, CCLEX’s Customer Service Centers (CSC) located near the toll plaza
will also remain open daily from 9AM to 6PM.
RELOADING OPTIONS
For seamless travel, CCLEC is encouraging its road users to use their CCLEX RFID and
ensure their accounts have sufficient balance before their trips.
Motorists can load up their RFID anytime, anywhere via the MPT DriveHub app.
More reloading options are now also made available through ECPay over-the-counter
partners, including all 7-Eleven stores (via their CLIQQ machines), among many others.
What RFID users need are only their 10-digit CCLEX RFID account number, contact number, and desired reload amount. To access their CCLEX RFID account details, they can
head to https://bit.ly/CCLEXORRAS and click Manage Appointment.
Aside from over-the-counter, reloading is also available via the CCLEX Customer Service
Centers.
RFID INSTALLATION
For those who don’t have an RFID yet, CCLEC encourages road users to get theirs as
installation remains free.
They can have their RFID installed at the Customer Service Centers. Walk-ins are accepted but they can register ahead at https://bit.ly/CCLEXORRAS for faster transaction.
For concerns or queries, motorists can contact the Customer Service Hotline No. 1-35000,
email at customercare@mptc.com.ph, or access the CCLEX Facebook and Website chats.
